Return & Refund Policy

Last Updated: July 22, 2026

Thank you for shopping at kanefootwearr.it.com. We want you to be satisfied with your purchase. Please review the following Return and Refund Policy before submitting a return request.

1. 30-Day Return Policy

We accept eligible returns requested within 30 days of the date your order is delivered.

To qualify for a return, the item must:

Be unworn, unused, unwashed, and undamaged;.
Be free from dirt, stains, odors, scuffs, pet hair, or other signs of wear;
Include all original tags, accessories, and packaging;
Be returned in its original shoe box or product packaging;
Include a receipt, order confirmation, or other proof of purchase.

Footwear should only be tried on indoors on a clean surface. Items that have been worn outdoors cannot be returned unless they arrived damaged or defective.

2. How to Request a Return

To begin a return, please contact us at:

Email: kanefootwearr@outlook.com

Please include the following information:

Your full name;
Your order number;
The item you wish to return;
The reason for the return;
Photographs if the item is damaged, defective, or incorrect.

After your request is approved, we will send you return instructions and a prepaid return shipping label.

Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

We will pay the return shipping costs for all approved returns within the United States.

Customers must use the prepaid shipping label provided by our customer service team. We are not responsible for return shipping costs paid independently by the customer without prior written approval.

We recommend keeping your return tracking number until your refund has been completed.

4. No Restocking Fee

We do not charge a restocking fee for approved returns that comply with this policy.

Items returned in a used, worn, damaged, incomplete, or unsellable condition may be refused or may qualify for only a partial refund.

5. Refunds

Once we receive your returned item, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Refunds generally include:

The purchase price of the returned item; and
Any applicable sales tax paid on the returned item.

Original shipping or expedited delivery charges are non-refundable unless:

The item arrived damaged or defective;
We shipped the wrong item; or
The order was lost due to an error for which we are responsible.

We generally process approved refunds within 5 business days after completing the inspection. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

Arrives damaged;
Has a manufacturing defect;
Is different from the item you ordered;
Is missing parts or accessories.

Please provide your order number and clear photographs showing the problem.

After reviewing the claim, we may offer a replacement, exchange, repair, or full refund. We will cover all approved shipping costs associated with damaged, defective, or incorrect items.

7. Exchanges

To request a different size, color, or product, please contact our customer service team.

Exchanges are subject to product availability. When a replacement item is unavailable, we will issue a refund to the original payment method after receiving and approving the returned item.

In some cases, the fastest way to receive a different item is to return the original product and place a new order separately.

8. Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

Items returned more than 30 days after delivery;
Footwear that has been worn outdoors;
Used, washed, altered, repaired, or damaged merchandise;
Items without their original packaging, tags, or accessories;
Gift cards;
Personalized or customized products;
Products marked “Final Sale” or “Non-Returnable” before purchase;
Items that cannot be resold for health or hygiene reasons after being opened or used.

Your statutory rights regarding defective or incorrectly supplied merchandise are not affected by this section.

9. Sale and Promotional Items

Sale and promotional items may be returned within 30 days unless the product was clearly marked “Final Sale” or “Non-Returnable” before purchase.

Eligible promotional items must meet all other return conditions described in this policy.

10. Order Cancellations

You may request to cancel an order before it has been processed or shipped.

We cannot guarantee that a cancellation request will be completed once order processing has started. If the order has already shipped, you may request a return after delivery under this policy.

11. Refused and Undeliverable Packages

Orders returned because of an incorrect or incomplete address, repeated delivery failure, or refusal of delivery may be refunded after the package is received and inspected.

Any original shipping charges may be deducted from the refund unless the delivery failure was caused by our error.

12. Late or Missing Refunds

If you have not received your refund after it has been approved:

Check your bank or payment account again;
Contact your credit card company or payment provider;
Contact your bank, as processing times may vary;
Contact our customer service team if the refund still does not appear.

13. Return Address

Do not send products to the address shown on the shipping package unless our customer service team specifically instructs you to do so.

Approved returns must be sent to the return address provided in your return authorization instructions:

Return Address:
28050 N Webster Pit Rd, Atlanta, IN 46031

United States

We may use different return locations depending on the product and the customer’s location.

14. Policy Abuse

We reserve the right to reject returns involving suspected fraud, excessive return activity, altered products, counterfeit items, or products that were not purchased from kanefootwearr.it.com.

Any decision to limit a return will be based on the circumstances of the transaction and applicable law.

15. Contact Us

For questions about returns, refunds, exchanges, or damaged products, please contact us:

Website: kanefootwearr.it.com
Email: [INSERT CUSTOMER SERVICE EMAIL]
Customer Service Hours: [INSERT BUSINESS HOURS AND TIME ZONE]

Please include your order number when contacting us so that we can assist you efficiently.